Did You Know?

Product Release Schedule

Product enhancements, new features, and bug fixes are normally released to the live software environment every other Thursday afternoon. The next three Release dates are:

  • January 26, 2023
  • February 9, 2023
  • February 23, 2023
Note: Release dates in November, December, and January may be revised to accommodate holiday scheduling requirements.

Troubleshooting a Blank Dashboard Screen

There are several steps you can take if a blank (white) dashboard screen displays when you attempt to sign in to Vitalware. In addition, you may also restart your computer if you have not done so recently. Follow the instructions below for your browser type.

  1. Select Settings and more ( ) on the right side of your browser toolbar.

  2. Select Settings > Reset Settings.

  3. Select Restore settings to their default values.

  4. Close and reopen Microsoft Edge.

  1. Select Customize and control Google Chrome ( ⋮ ) on the right side of your browser toolbar.

  2. Select More tools > Clear browsing data.

  3. Select All time in the Time range list.

  4. Select Cookies and other site data and Cached images and files.

  5. Verify that anything you want to keep is not selected.

  6. Select Clear data.

  1. Click Application Menu ( ) on the right side of your browser toolbar.

  2. Select History > Clear recent history....

  3. Select Everything in the Time range to clear list.

  4. Select Cookies and Cache.

  5. Verify that anything you want to keep is not selected.

  6. Select OK.

A hard reload clears your browser's cache and forces it to load the newest data. Use the appropriate command below for your operating system type:

Windows - Ctrl + Shift + R

Macintosh - command + shift + R

Tip: Commands with plus signs indicate you should hold down each key as you press the additional keys.

Turn off and on your device. This common option can often resolve local technical issues.

If possible, determine if the issue persists outside of your organization's Virtual Private Network (VPN) by:

  • Disconnecting your device from your VPN and signing in to the Vitalware product

  • Accessing an alternate device that is not connected to your VPN and signing in to the Vitalware product

If the issue only exists when using a VPN connection then you may need to contact your organization's IT department.